At Meta Gear, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help! Please review our return policy below:
Returns
You can return most items within 30 days of receipt for a full refund. To be eligible for a return, the item must be:
- Unopened and in its original packaging.
- In the same condition that you received it.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at [your contact email] to initiate the return process. Please provide your order number and the reason for the return.
- Return Authorization: We’ll send you a return authorization and instructions on how to send back your item.
- Package the Item: Ensure the item is securely packaged to prevent damage during transit.
- Ship the Item: Use the provided shipping label (if applicable) to return the item to us.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank.
Exchanges
If you received a defective or damaged item, please contact us within 7 days of receipt. We will gladly replace the item at no additional cost.
Non-Returnable Items
Some items cannot be returned, including:
- Gift cards
- Downloadable software products
- Opened items that are not in resalable condition
Shipping Costs
Shipping costs for returned items are non-refundable, and you will be responsible for the return shipping costs unless the item was defective or damaged upon arrival.
Questions?
If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer service team at [your contact email]. We’re here to help!
Thank you for shopping with Meta Gear!